Abbott improves field service efficiency

Abbott service technicians find themselves without reliable internet access during service calls. The technicians also need information about the work orders, order parts, or schedule follow-up service appointments. Pulsar brings the offline service technician’s scheduling, ordering, and information workflows. Additionally, Pulsar puts compliance checklists into the workflow to fulfill quality requirements. Pulsar reduces customer calls for follow-up service, allows timely and accurate work order activity entry, and increases the speed of parts orders, invoicing, and service reports.

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