Ascendum Customizes Field Service to Recreate a Familiar Interface
Ascendum field service technicians provide maintenance to industrial construction equipment in remote areas. They needed a mobile solution that would allow the technicians to process work orders while offline, including completing time sheets, work order line-item tasks, and accessing parts data. Additionally, Ascendum wanted field service technicians to use a familiar user interface to avoid the business disruptions that often come with extensive training on a new system. Pulsar customizations allowed them to provide the technicians with a custom user interface that matched the legacy system, which limited training time. Ascendum also customized Pulsar to generate service appointment reports that look like the company template. With Pulsar customizations, Ascendum was able to create a functional, familiar, and efficient field service workflow to improve its bottom line.