Baxter automates work orders to increase compliance

Baxter field technicians may have unreliable internet connectivity during customer visits. Regulatory agencies require documentation that the correct parts were used for the repair of Baxter’s medical devices. In addition, service reports are required in the local language. Baxter customized Pulsar to capture field service data, help the field technician find the correct parts, manage the parts inventory, and produce summary reports in the local language. Baxter also customized Pulsar and integrated an external app to create work order templates and forms. Baxter used Pulsar to meet regional compliance requirements, automate work order creation, and automate billing for parts and labor. Pulsar improves inventory management, automates compliance, and streamlines the field service process to improve Baxter’s bottom line.

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