Hilton maintains brand recognition with a custom Pulsar app

Hilton brand inspectors may have unreliable internet connectivity during inspections. Hilton created a custom Pulsar web app to improve the inspector’s field experience. Inspectors examine areas of the property, take photos, and enter feedback into the app while onsite. The app also enables auditors to quickly view the audit schedule and to assign timelines for issue resolution. Audit reports are sent directly from the app in PDF format to property managers and are accessible in Salesforce by other Hilton business areas. A custom search feature grants easy access to the reports by site or property area. Hilton improved the auditor’s field experience to increase the amount, quality, and speed of data transferred to the business. Hilton’s custom Pulsar app improves brand recognition by enforcing brand standards.

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