InterContinental Hotels Group improves its franchise growth process
The Development, Design, and Openings (DDO) team within IHG Europe is responsible for growth in the Europe region. They take new franchisee applicants by the hand, and support them through their transformation process into an IHG branded hotel.
Throughout the process, the Design team works very closely with the franchisee and they track progress using Salesforce objects. Often, they need offline access to these objects when they are at the site. They also need to be able to work in transit, while traveling on planes or trains.
Pulsar’s offline solution has been helping boost their productivity. Design engineers can efficiently capture pictures and signatures onsite, saving time and additional administrative work.