Pulsar In the Healthcare Industry: Revolutionizing Operations in the Field
September 4, 2024
The healthcare industry is no stranger to the challenges posed by limited or unreliable internet connectivity, especially for field teams in constant motion. Access to critical patient information, treatment guidelines, and medical equipment product information is crucial for healthcare organizations to help providers deliver the best care possible. Enter Pulsar, the innovative solution from Luminix that is transforming how organizations operate by providing secure and seamless offline access to Salesforce data and documents.
Case Studies: Real-World Success in Healthcare
Abbott: Enhancing Field Service
Abbott, a global leader in healthcare products, needed a reliable way for their service technicians to access and update Salesforce data in real time, regardless of location. By implementing Pulsar, Abbott enabled its teams to manage service appointments, sync product information before heading out, and ensure offline updates were automatically synchronized when connectivity was restored. This capability has allowed Abbott to maintain high productivity and data accuracy levels, ensuring that their technicians can focus on servicing medical equipment without being hindered by technical limitations.
Baxter: Improving Data Management and Accuracy
Baxter, a global leader in healthcare products, faced challenges ensuring their teams could manage and update Salesforce data in real-time, especially in regions with poor internet connectivity. Pulsar’s offline-first architecture provided a seamless solution, enabling Baxter’s field representatives to work efficiently and without interruption. Baxter used Pulsar to implement work order templates and produce summary reports in the local language. The automatic synchronization feature minimized errors and ensured all team members could access the most up-to-date information once they were back online. Pulsar helped Baxter meet regional compliance requirements and automate work orders and billing processes.
Braeburn: Streamlining Access to Critical Information
Braeburn, a leading biotechnology company specializing in opioid use disorder (OUD) management, leverages Pulsar’s robust offline capabilities to ensure its field representatives have uninterrupted access to critical documents and Salesforce data. With Pulsar, Braeburn’s teams can access important data even in remote locations without internet connectivity, to boost productivity.
How Pulsar is Changing the Game for Healthcare Organizations
Pulsar is more than just a mobile app; it is a comprehensive tool designed to address the unique challenges faced by organizations with reps in the field. Here’s how Pulsar is making a difference:
- Offline Access to Salesforce Data: Pulsar allows field personnel to securely sync their Salesforce data before heading out into the field. This includes patient records, treatment plans, parts lists, and other essential documents stored locally on their devices, ensuring they are always available.
- Document Management: Pulsar’s content library feature is handy for organizing and accessing important documents offline. Healthcare professionals can review medical guidelines, product manuals, and other critical information on the go without worrying about internet connectivity. Field technicians can access product and parts catalogs to service medical equipment efficiently.
- Data Synchronization: Once back online, Pulsar securely and automatically syncs offline updates with Salesforce, ensuring that all data is accurate and up to date. This minimizes errors and ensures continuity of care.
Ready to Transform Your Field Operations?
Pulsar’s innovative features and user-friendly interface have been well-received by healthcare organizations worldwide. From improving productivity to ensuring data accuracy, Pulsar is helping companies like Abbott, Baxter, and Braeburn revolutionize their field operations.
If you want to enhance your organization’s field operations and improve access to critical information, contact our sales team at Luminix today. Discover how Pulsar can empower your teams to deliver better outcomes, even in challenging environments.
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