Pentair Enhances Field Service Efficiency with Pulsar
Pentair field service technicians find themselves offline during service visits to client sites, where they need to log their time and enter data for work orders. Pentair needed better offline and customization capabilities than the Salesforce SFS mobile app. They wanted to customize the user interface to make data entry easy and intuitive for their technicians and allow offline access to more Salesforce records than they could using the SFS mobile app. They also identified the need for this solution to run on Windows devices since their technicians carry laptops to do their work onsite. Pulsar met all of these requirements and Pentair was able to enhance timesheet management, ease data entry, and enforce business logic to improve their bottom line.