Privacy Policy

This Privacy Policy discloses the privacy practices for Luminix, Inc. This Privacy Policy applies solely to personally-identifiable information regarding our customers collected by Luminix, including through the Luminix website at www.luminixinc.com and the Pulsar software application.

How does Luminix gather and use personal information?

When you place an order, contact technical support, activate your product, download software, or respond to our promotional campaigns, we may gather certain personal information from you to respond to your request. For example, we may collect information such as your credit card number, contact information, and billing and shipping address and use it to complete your order. If we have trouble processing an order, this contact information may be used to get in touch with you. Luminix does not store your credit card or CVV2 numbers.

For your protection and ours, all information on an order form, including credit card holder’s name, number, billing address, is subject to verification prior to processing any order. This is to prevent fraud, and the unlikely use of the credit card without the cardholder’s permission.

Personal information does not include “aggregate” information. Aggregate information is data we collect about a group or category of products, services or customers, from which individual customer identities have been removed. An example of aggregate information is usage logs. In other words, information about how you use a service or product may be collected and combined with information about how others use the same service or product. Aggregate data helps us and our third party advertisers understand trends and our users’ needs so that we can better consider new features or otherwise tailor our services and products.

How does Luminix protect personal information?

We take reasonable precautions to protect your personally-identifiable information. Where we collect sensitive information (such as credit card data or passwords), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. Only employees who need personally-identifiable information to perform a specific job are granted access to personally-identifiable information.

Will Luminix share my personal information with other companies or people?

Luminix does not sell, rent, trade, or lease your personal information for marketing purposes. We may share information with third-party agents who provide services for our internal business operations (for example: payment processing). These agents must comply with our privacy policies and cannot use your personal data for any other purpose.

Apart from this, we disclose personal information only in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to: (i) comply with legal process; (ii) respond to any spamming or Internet crimeware abuses; or (iii) to protect the rights, property or personal safety of Luminix, our customers, or the public.

Note to United States customers: Luminix complies fully with all laws of the United States and the State of California. If required by law, through subpoena or other legal requirement, we will release information in our possession about members that are the subject of an investigation.

Note to European customers: The information you provide us will be transferred outside the European Economic Area for the purpose of processing by Luminix, its affiliates and agents. By submitting your information, you agree to that international transfer.

Does Luminix have access to the information in my Salesforce account?

Luminix does not use or have access to data stored in your Salesforce account. Data stored in your Salesforce remains your property.

Communications from the Luminix website

We may send new customers a welcoming email to verify confirmation of activation of Luminix products and/or services. You may occasionally receive information on products, special deals, and a newsletter.

Does Luminix ever ask a customer for their personal information via email?

Luminix will never ask a customer for personal information via email unless it is in regards to supporting a customer at his/her request. If someone tells you he is an Luminix employee and asks you for your information, please report this issue to us. However, if you contact Luminix’s Support Team regarding an issue with your Luminix service, members from the Support Team may ask for some personal information to better serve you, such as your name, email, and information about your computer setup. Luminix will never ask you for your login information, such as passwords or answers to your secret questions. Luminix’s services may contact you via email regarding the security or standing of your Luminix account. For example, you may receive an email with a confirmation code when you reset a password, or an email to alert you that your subscription services are due to expire. These emails may contain links, but the links will always be visible and direct you to the www.luminixinc.com domain.

Does Luminix collect information on minors?

Luminix does not intend to collect information from children who are under the age of 18 in the European Union and Asia Pacific, or under the age of 14 in the United States and Latin America. If you do not meet these age limits, you should not provide information on this site and should ask your parent or guardian to do so for you. Any information you provide may be deleted without warning, if we believe that you are less than 14 years of age.

What are cookies and how does Luminix use them?

Like many companies, Luminix uses cookies to customize our Internet website communication and provide you with better service and security. A cookie is a small data file that your web browser writes to your computer when you visit our website. That file may contain information that we use to track the Web pages you have visited or how often you have visited Luminix’s website. The primary reason Luminix uses cookies is to prepare customized pages for you and to improve Internet security and overall usability of our website.

We also may use third-party advertising technology to serve ads on the websites where we advertise. Generally, advertisements are served by ad networks, such as DoubleClick, that are independent of us. Third-party servers may employ cookies or action tags to measure advertising effectiveness, target advertising to individuals and for other purposes. For more information about third party technology used to serve advertising, as well as to obtain software tools that will allow you to opt-out of targeted advertising, please visit the Network Advertising Initiative.

You can configure your browser to warn you before accepting cookies, or you can refuse cookies by turning them off in your browser. If you turn off cookies, our website may not function properly or you may not be able to access all the functions of our website.

How can I manage my personal information or unsubscribe from emails?

For e-newsletters, software updates notices, and special offers, you may unsubscribe from receiving such Luminix communications by following the instructions at the bottom of such communications. You can also contact us to see what personally-identifiable information we have about you or to change or correct your personally-identifiable information.

How can I contact Luminix if I have any further questions?

You can email us at support@luminixinc.com.

Links
This web site may contain contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally-identifiable information.

Automatic Updates
Luminix is dedicated to continually improving by adding new functionality, products, services and programs. Because of those improvements along with the changes in the law, technology, and Luminix’s business, Luminix reserves the right to change, modify, add, or remove portions of this Privacy Policy at any time without notice to you. However, Luminix will use reasonable efforts to provide notice of any material changes to this policy to you at your registered email address. It is your responsibility to maintain an accurate and up-to-date email address with Luminix. The latest version of our Privacy Policy will be available on our website and will indicate the date that it went into effect. We encourage you to review our Privacy Policy whenever you use this website to make sure you always understand how your information will be used.

Luminix and Pulsar are trademarks of Licensor. Salesforce is a registered trademark of Salesforce, Inc.

Updated: May 25, 2012