Luminix, Inc.

Privacy Policy

This Privacy Policy discloses the privacy practices for Luminix, Inc.  This Privacy Policy applies solely to  personally-identifiable information regarding our customers collected by Luminix, including through the  Luminix website at www.luminixinc.com and the Pulsar software application.

How does Luminix gather and use personal information?

When you place an order, contact technical support, activate your product, download software, or respond  to our promotional campaigns, we may gather certain personal information from you to respond to your  request. For example, we may collect information such as your credit card number, contact information,  and billing and shipping address and use it to complete your order. If we have trouble processing an order,  this contact information may be used to get in touch with you. Luminix does not store your credit card or  CVV2 numbers.

For your protection and ours, all information on an order form, including credit card holder's name,  number, billing address, is subject to verification prior to processing any order. This is to prevent fraud, and  the unlikely use of the credit card without the cardholder's permission. 

Personal information does not include "aggregate" information. Aggregate information is data we collect  about a group or category of products, services or customers, from which individual customer identities  have been removed.  An example of aggregate information is usage logs.  In other words, information  about how you use a service or product may be collected and combined with information about how others  use the same service or product. Aggregate data helps us and our third party advertisers understand trends  and our users' needs so that we can better consider new features or otherwise tailor our services and  products. 

How does Luminix protect personal information?

We take reasonable precautions to protect your personally-identifiable information. Where we collect  sensitive information (such as credit card data or passwords), that information is encrypted and transmitted  to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web  browser, or looking for "https" at the beginning of the address of the web page.  Only employees who need  personally-identifiable information to perform a specific job are granted access to personally-identifiable  information. 

Will Luminix share my personal information with other companies or people?

Luminix does not sell, rent, trade, or lease your personal information for marketing purposes. We may  share information with third-party agents who provide services for our internal business operations (for  example: payment processing). These agents must comply with our privacy policies and cannot use your  personal data for any other purpose.

Apart from this, we disclose personal information only in the good faith belief that we are required to do so  by law, or that doing so is reasonably necessary to: (i) comply with legal process; (ii) respond to any  spamming or Internet crimeware abuses; or (iii) to protect the rights, property or personal safety of  Luminix, our customers, or the public.

Note to United States customers: Luminix complies fully with all laws of the United States and the State of  California. If required by law, through subpoena or other legal requirement, we will release information in  our possession about members that are the subject of an investigation.

Note to European customers: The information you provide us will be transferred outside the European  Economic Area for the purpose of processing by Luminix, its affiliates and agents. By submitting your  information, you agree to that international transfer.

Does Luminix have access to the information in my Salesforce account?

Luminix does not use or have access to data stored in your Salesforce account.  Data stored in your  Salesforce remains your property.

Communications from the Luminix website

We may send new customers a welcoming email to verify confirmation of activation of Luminix products  and/or services. You may occasionally receive information on products, special deals, and a newsletter.

Does Luminix ever ask a customer for their personal information via email?

Luminix will never ask a customer for personal information via email unless it is in regards to supporting a  customer at his/her request. If someone tells you he is an Luminix employee and asks you for your  information, please report this issue to us. However, if you contact Luminix's Support Team regarding an  issue with your Luminix service, members from the Support Team may ask for some personal information  to better serve you, such as your name, email, and information about your computer setup. Luminix will  never ask you for your login information, such as passwords or answers to your secret questions. Luminix's services may contact you via email regarding the security or standing of your Luminix account.  For example, you may receive an email with a confirmation code when you reset a password, or an email to  alert you that your subscription services are due to expire. These emails may contain links, but the links  will always be visible and direct you to the www.luminixinc.com domain.

Does Luminix collect information on minors?

Luminix does not intend to collect information from children who are under the age of 18 in the European  Union and Asia Pacific, or under the age of 14 in the United States and Latin America. If you do not meet  these age limits, you should not provide information on this site and should ask your parent or guardian to  do so for you. Any information you provide may be deleted without warning, if we believe that you are less  than 14 years of age.

What are cookies and how does Luminix use them?

Like many companies, Luminix uses cookies to customize our Internet website communication and provide  you with better service and security. A cookie is a small data file that your web browser writes to your  computer when you visit our website. That file may contain information that we use to track the Web pages  you have visited or how often you have visited Luminix's website. The primary reason Luminix uses  cookies is to prepare customized pages for you and to improve Internet security and overall usability of our  website.

We also may use third-party advertising technology to serve ads on the websites where we advertise.  Generally, advertisements are served by ad networks, such as DoubleClick, that are independent of us.  Third-party servers may employ cookies or action tags to measure advertising effectiveness, target  advertising to individuals and for other purposes. For more information about third party technology used  to serve advertising, as well as to obtain software tools that will allow you to opt-out of targeted  advertising, please visit the Network Advertising Initiative.

You can configure your browser to warn you before accepting cookies, or you can refuse cookies by  turning them off in your browser. If you turn off cookies, our website may not function properly or you  may not be able to access all the functions of our website. 

How can I manage my personal information or unsubscribe from emails?

For e-newsletters, software updates notices, and special offers, you may unsubscribe from receiving such  Luminix communications by following the instructions at the bottom of such communications.  You can  also contact us to see what personally-identifiable information we have about you or to change or correct  your personally-identifiable information.

How can I contact Luminix if I have any further questions?

You can email us at support@luminixinc.com.

Links This web site may contain contains links to other sites. Please be aware that we are not responsible for the  content or privacy practices of such other sites. We encourage our users to be aware when they leave our  site and to read the privacy statements of any other site that collects personally-identifiable information.

Automatic Updates Luminix is dedicated to continually improving by adding new functionality, products, services and  programs. Because of those improvements along with the changes in the law, technology, and Luminix's  business, Luminix reserves the right to change, modify, add, or remove portions of this Privacy Policy at  any time without notice to you. However, Luminix will use reasonable efforts to provide notice of any  material changes to this policy to you at your registered email address.  It is your responsibility to maintain  an accurate and up-to-date email address with Luminix.  The latest version of our Privacy Policy will be  available on our website and will indicate the date that it went into effect. We encourage you to review our Privacy Policy whenever you use this website to make sure you always  understand how your information will be used.

Luminix and Pulsar are trademarks of Licensor.  Salesforce is a registered trademark of Salesforce, Inc.  

Updated: May 25, 2012